- Shipping/Return Policies
When will my product ship?
All of our orders are shipped using discreet packaging for your privacy - usually within 3 days of receiving your order. We use either standard mail or a tracked courier service to ensure your order reaches you safely and every order is shipped from our US distribution center.
The best news of all? We offer free shipping on every single order!
Not happy with your Zero Peroxide product?
We offer a 30 day money back guarantee. Simply e-mail us at firstname.lastname@example.org for a full refund. *
The Zero Peroxide Guarantee Policy & Terms
We want to be sure that our Zero Peroxide kit works for you, if it doesn't we will happily refund 100% of your purchase price providing that the following terms are met (as per section 13 of the Terms and Conditions):
1) You must have used Zero Peroxide as directed for a minimum of 21 days from the date of receipt of the products without noticing any improvement in the appearance of your teeth. 21 days is the maximum amount of time it should take for you to begin to see results.
2) You must contact us within 30 days of receiving your order requesting refund authorization and stating your name and order number. You will then be given instructions for returning all products and packaging (including any empty or used products) at your expense to an address we will specify. You will have 7 days from receiving return instructions to return your product to our UK distribution centre - we recommend using a tracked delivery method for your security. We cannot accept responsibility for any packages that we have not received.
3) You must send date-stamped photographs clearly showing the the colour of your teeth both before, and after treatment to our customer support team at the time of requesting your refund authorization. You must also provide details of your routine when using the Zero Peroxide kit.
Providing all of the above terms are met then your refund will be processed within 2 working days and the full purchase price, minus a $20 USD processing charge will be refunded to the same card with which you made the original transaction. Refunds are issued at our discretion and we reserve the right to refuse a refund should any of the above terms not be met or if, in our opinion, the date-stamped photographs you provide clearly show an improvement in the appearance of your teeth.
You may cancel your purchase providing that you return any products (including any free goods, see 8.4 in Terms and Conditions) already delivered to you at your expense by registered post within 7 days of receiving your products – as per distance selling regulations. Please contact us to request instructions for returning your purchase under the distance selling regulations.
It is important that you have not used or opened any of the products otherwise you will not eligible to cancel your order due to the hygienic nature of our products.
*Individual results may vary. Please consult with your dentist before using any new oral products.